Technical services specialist (4003520; ps 400287)

Company Name:
Parker Hannifin Corp
Job Code :19352
Division :AUTO - PDN Wadsworth
Location :Wadsworth Ohio US 44256
Job Type :Full Time
Career Level :Experienced (Non-Manager)
Education :Associate Degree
Skill :Engineering ->Applications / Technical Support
Category :Engineering
Job Description :
Position Summary:
Provides information to customers to assist them with resolving problems. Assists engineering with new product designs. Provide technical support to customers and other team members.
Scope/Supervision and Interaction:
Interfaces with customers and the Engineering Department. Reports to the Technical Services Manager. Interacts routinely with co-team members, business units and division management to communicate all customer information as an advocate of premiere customer service.
Essential Functions:
Timely response to all customer inquires, work closely with engineering when appropriate and perform any assistance necessary including potential customer visits and on-site field service.
Must continuously maintain the highest degree of customer service, throughput, quality, cost reduction and people productivity.
Assists customers with applications, diagnostics and troubleshooting.
Assists customers with products and competitive part number identification and part interchange information.
Interfaces with engineering to communicate customer needs, new product development and existing product improvements.
Maintains the computer database call log.
Job Requirements :
Qualifications:Associate Degree or higher in Mechanical Engineering or equivalent related experience.
Demonstrated knowledge of PTO''s and auxiliary power products.
Excellent oral and written communication skills.
Professional telephone and organization skills.
Excellent interpersonal skills.
PC literate, including but not limited to word processing, spreadsheets and databases.
Ability to travel as required.
Demonstrated ability to work in a team environment.
Additional Comments:
The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Offer Relocation :No
Other Skills :Must have a 4-year degree preferably in Engineering.

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